Terms of Service

Introduction

Welcome to santosmro.com (the "Website"). These Terms of Service ("Terms") govern your use of the Website, which is operated by Santos MRO ("we," "our," or "us"). By accessing or using the Website, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree to these Terms, you may not access or use the Website.

Nature of the Website

The Website is an informational landing page for the Santos MRO software platform, which is currently under development. The Website serves the following purposes:

• Providing information about our aircraft Maintenance, Repair, and Overhaul (MRO) software platform
• Displaying product features, modules, and capabilities
• Sharing our development roadmap and progress updates
• Collecting demo requests from interested parties

Important: The Website is not a fully operational SaaS application. We do not currently provide user accounts, live software access, or process any transactions or payments through the Website.

No Service Contract

Accessing the Website or submitting a demo request does not create a binding service contract between you and Santos MRO. Any future software services will be governed by separate terms and conditions to be agreed upon at the time of service provision.

The information provided on the Website is for informational purposes only and does not constitute an offer to sell or a commitment to provide specific features or services by any particular date.

Service Availability

We strive to maintain the Website's availability; however, we do not guarantee uninterrupted or error-free operation. The Website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue the Website or any part thereof at any time without prior notice.

Changes to Product and Features

As the Santos MRO software platform is under active development, the features, functionality, and specifications described on the Website are subject to change. We may:

• Modify, add, or remove features and modules
• Adjust development timelines and release schedules
• Update product specifications and technical requirements
• Change pricing models (to be announced at launch)

Any information about future features, release dates, or capabilities represents our current plans and is not a guarantee of future availability.

Acceptable Use

You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website for any fraudulent or unlawful purpose
• Attempt to gain unauthorized access to any part of the Website or our systems
• Interfere with or disrupt the Website's operation or servers
• Transmit viruses, malware, or other harmful code
• Use automated systems to access the Website without our permission
• Reproduce, modify, or distribute content from the Website without authorization
• Submit false or misleading information through any forms on the Website

We reserve the right to terminate or restrict your access to the Website if you violate these Terms.

Intellectual Property

All content, materials, and intellectual property on the Website, including but not limited to:

• Text, graphics, logos, and images
• The "Santos MRO" name and branding
• Product descriptions and specifications
• Software screenshots and mockups
• Website design and layout

are owned by Santos MRO or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Website without our prior written consent, except as permitted by law.

The Santos MRO name, logo, and all related trademarks are the property of Santos MRO. You may not use these trademarks without our express written permission.

User-Generated Content

When you submit information through our forms (such as the "Book Demo" form), you represent and warrant that:

• The information is accurate and complete
• You have the right to provide this information
• The information does not violate any third-party rights or applicable laws

By submitting information, you grant us a non-exclusive, royalty-free license to use, process, and store the information for the purposes described in our Privacy Policy.

Third-Party Links

The Website may contain links to third-party websites or resources. These links are provided for convenience only and do not constitute an endorsement or approval by Santos MRO of the content, products, or services on those websites.

We have no control over third-party websites and are not responsible for their content, privacy policies, or practices. Your use of third-party websites is at your own risk.

Disclaimers

THE WEBSITE AND ALL CONTENT, MATERIALS, AND INFORMATION PROVIDED ON THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION
• AVAILABILITY OR UNINTERRUPTED OPERATION OF THE WEBSITE
• THAT THE WEBSITE WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS
• THAT ANY INFORMATION ABOUT FUTURE FEATURES OR RELEASE DATES IS ACCURATE

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SANTOS MRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGE TO COMPUTER SYSTEMS OR DATA
• DECISIONS MADE BASED ON INFORMATION FROM THE WEBSITE
• ANY OTHER LOSS ARISING FROM YOUR USE OR INABILITY TO USE THE WEBSITE

IN NO EVENT SHALL SANTOS MRO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential damages, so the above limitation may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Santos MRO and our officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Website
• Your violation of these Terms
• Your violation of any third-party rights
• Any information you submit through the Website

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles.

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Seattle, Washington, and you hereby consent to the personal jurisdiction and venue therein.

Dispute Resolution

We encourage you to contact us directly if you have any concerns or disputes regarding the Website. Please reach out to us at hello@santosmro.com, and we will make reasonable efforts to address your concerns.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Website. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

We will update the "Last Updated" date at the top of these Terms whenever we make material changes. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Santos MRO regarding your use of the Website. These Terms supersede all prior agreements, representations, and understandings between you and Santos MRO.

Contact Us

If you have any questions about these Terms, please contact us:

• Email: hello@santosmro.com
• Location: Seattle, WA, USA