Privacy Policy

Introduction

Santos MRO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at santosmro.com (the "Website").

The Website serves as an informational landing page for our aircraft Maintenance, Repair, and Overhaul (MRO) software platform, which is currently under development. We are transparent about our data practices and only collect information necessary for legitimate business purposes.

Product Status

Please note that the Santos MRO software platform is currently in development and not yet commercially available. The Website provides information about our product features, capabilities, and development roadmap. We do not currently offer user accounts, live SaaS access, or process any payments through the Website.

Information We Collect

1. Information You Provide Directly

When you submit a demo request through our "Book Demo" form, we collect the following information:

• Full name
• Company name
• Email address

This information is collected solely for the purpose of responding to your inquiry, scheduling product demonstrations, and keeping you informed about our product development progress and launch timeline.

2. Automatically Collected Information

We use Google Analytics to collect anonymous usage data about how visitors interact with the Website. This includes:

• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• General geographic location (based on IP address)

Google Analytics collects data anonymously and does not personally identify you. We use this information to understand user behavior, improve the Website's functionality, and enhance the overall user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• Lead Generation: To respond to demo requests and initiate sales conversations with potential customers
• Communication: To send you product updates, development progress, and relevant information about our MRO platform
• Website Improvement: To analyze usage patterns and improve the content, design, and functionality of the Website
• Business Development: To understand market interest and inform our product development priorities

Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating the Website, such as our backend API provider and analytics services
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety, or that of our users or others

All third-party service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

Data Security

We implement reasonable security measures to protect the information we collect from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols (HTTPS/TLS)
• Access controls and authentication for backend systems
• Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purpose for which it was collected, and our legal obligations.

You may request the deletion of your information at any time by contacting us at hello@santosmro.com. We will process such requests in accordance with applicable laws and our business needs.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to certain uses of your information
• Withdraw Consent: Withdraw consent where we rely on your consent to process your information

To exercise these rights, please contact us at hello@santosmro.com. We will respond to your request within a reasonable timeframe.

Third-Party Services

The Website uses the following third-party services:

• Google Analytics: For website analytics and usage tracking. Google may process data in accordance with its own privacy policy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

These third parties have their own privacy policies, and we encourage you to review them.

Children's Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect your privacy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or our product offerings. We will notify you of any material changes by posting the updated policy on the Website and updating the "Last Updated" date.

Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@santosmro.com
• Location: Seattle, WA, USA